What We Believe
We believe that massages and facials aren't a luxury; they are body maintenance, pure and simple. Regular massage and facial care goes a long way toward helping the oriental health massage members and guests take care of themselves and manage the side effects of life.
How We Help
We are often credited as being the leader in accessible massage. Yes, the oriental health Massage membership model has popularized the belief that massage can be convenient and affordable, but from the very start of our journey we have believed that there's more to it than that. We may not have always talked about massage and skincare in this way, but these ideals have been at the core of our belief system from day one.
Who We Partner Up With
We've had some help along the way. Our exclusive partnership with the global leader Murad in skincare allows us to develop and offer proprietary skincare products and services that make a difference in people's lives. And our collaborative work with the Arthritis Foundation helps find a cure for the millions of women, men and children who suffer from arthritis (the leading cause of disability in the U.S.) and provides body care to help them find relief and maintain their lifestyle.
Our Role in the Industry
We believe being a pioneer in any industry comes with the responsibility of leadership. We feel it's important for Oriental Health Massage members and guests to know where we stand on the safety and professionalism of our industry. To put it simply, there is nothing more important to us.
That's why since 2009, when we set out to promote healthy lifestyles through massage and facial services, we've made it our priority to set the bar (a high bar) for standards in the massage industry.
What You May Not Know
We Choose Partnerships Carefully
We've chosen to establish partnerships with national organizations in the massage, esthetic and spa industries to support and promote the longevity of our profession.
Through Education & Training Solutions, who are approved by the National Certification Board for Therapeutic Massage & Bodywork, we've developed the oriental health Massage Behind Closed Doors training program. This training is a cutting edge program that instructs therapists on real-life situations in the therapy room, something that is not taught in most massage therapy schools. We require that each massage therapist and esthetician employed by our franchisees complete this training, along with three additional mandatory courses, every year.
These mandatory courses cover some of our most critical policies, which reflect some of the most stringent standards in the industry:
Zero Tolerance and Code of Conduct Policy - sets forth clear standards for appropriate conduct of therapists and estheticians
Draping Policy - our draping protocol is the most stringent in the industry and often requires retraining of draping learned in school or prior employment
Wellness Chart Policy - includes clear procedures for consultation and consent
We Seek More Uniform Nationwide Regulations
And for states without massage therapy regulation and licensing, our policies step in. We require a The Oriental Health Massage therapist to have no less than 500 hours of massage therapy education from a professional, private post-secondary school (the standard for licensure in many states).
We Stand Firm on our Policies and Procedures
Nothing is more important to us than the safety of The Oriental Health members and guests. That's why we require strict enforcement of our Zero Tolerance and Code of Conduct Policy by our franchisees. And we vigorously monitor and ensure compliance by franchisees. To that end, we have invested hundreds of thousands of dollars in staff and technology tools that help ensure compliance.
Before hiring any massage therapist and/or esthetician, our franchisees are required to perform a criminal background and personal reference check and to validate each license or certification. And we are always working to implement technology tools that could help change the face of the industry as it relates to therapist screening.
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